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1 Benina close, Ilford
London, United Kingdom

Frequently Asked Questions

We do our best to provide the same cleaner each time and we will provide a replacement if your regular cleaner is unwell or goes on holiday.

We provide cleaning detergents for the all services, and cleaning detergents and equipment for Deep/ Spring Cleaning and End of Tenancy Cleaning.

Yes. If we have any notice, we’ll send you another cleaner. If there’s no notice and we can’t assign a replacement in time, we’ll be able to re-arrange the session at the time convenient for you.

We can provide a free replacement to ensure you are absolutely happy with the service.

Often, cleaners speed up when they get used to a new house, so the initial sessions are usually the slowest. If you are not happy with her, we can send you another lady.

Please let us or your regular cleaner know 24 hours before the session.

Our notice period is 1 week during the first month and 1 month thereafter.

Yes. Some of our cleaners work at weekends and evening time, so that’s not a problem. Please note that we charge £1.5 per hour extra after 5pm from Monday to Saturday and on Sundays.

Yes. The cleaner can do any reasonable cleaning related domestic task. Cleaners cannot use stepladder, hand wash or lift anything heavy . We are not able to do any work outside your premises, such as external windows, gardens or patios.

Our cleaners do our best to arrive at your agreed time. There are situations when traffic is delayed and cleaner may arrive late. Cleaners are instructed to contact you if they are stuck in traffic. Please feel free to telephone the office if you need to go and we will try to find out how far the cleaner is from your place.